Repair Round turns scattered tenant messages into clear work orders, visible handoffs, and timely updates—so every request has an owner, a next step, and a path to completion.
MR-2048 · UNIT 4B
Supply line is dripping into the cabinet when the faucet runs.
Nine real stages. One current owner. One next action.
The original message stays intact while the structured request makes missing facts and the next decision obvious.
Incoming SMS · 8:41 AM
“The pipe under our kitchen sink is leaking again. It only drips when we run the faucet, but the cabinet floor is wet.”
Jordan Lee · 123 Maple Street · Unit 4B
MR-2048 · UNIT 4B
Supply line is dripping into the cabinet when the faucet runs.
Access, evidence, trade, schedule, and approval state stay together before your team dispatches.
WO-1245 · PLUMBING
123 Maple Street · Unit 4B
Cascade Plumbing
Trade match · coverage confirmed · recent response 38m
Urgent, waiting, ready, and blocked work form one readable operating brief—not six competing dashboards.
Daily Maintenance Brief
Urgent
Active leak and no-heat request
Waiting
Owner, tenant, or vendor response
Ready
Reviewed work ready to move
Blocked
Missing access or evidence
Owner requests and tenant updates remain drafts until a person reviews the facts, tone, and timing.
We have the replacement estimate and are waiting for owner approval. Your request remains open, and we’ll send the appointment window as soon as the decision is recorded.
Completion photos, technician notes, and resident confirmation become part of the permanent repair history.
Completion review
3 completion photos
Resident confirmed
Completion evidence added
Dry cabinet photo, technician note, and resident confirmation attached.
Linked requests and work orders show what happened, where it repeated, and what broader action needs review.
Pattern Watch · Building B
Suggested next action: review linked work orders and approve a shared-system inspection.
A named customer result, measured from system timestamps, with the human approval boundary stated in full.
2,400 units across 18 multi-family complexes in the Southeast US
“The bottleneck wasn't the repair itself, but the clarification cycle. We were spending half our day asking tenants for photos or specific locations. Moving to a structured card system removed the friction between the report and the dispatch.”
Elena Vance, Director of Operations
Methodology
Internal timestamp audit comparing Intake Receipt to Triage Approval
AI prepares request cards and urgency tags. Dispatch, tenant communication, owner billing requests, and final resolution still require human approval.
Aggregate proof
Reporting window: January 2025–May 2026
Methodology: Aggregated system logs and Stripe billing cohort data
AppFolio runs as a live API and webhook integration. Yardi Voyager exchanges files over SFTP. Everything else is CSV import and manual entry.
Live direct API / webhook integration
Independent integration; not an official AppFolio certified partner.
Connector / File Exchange (SFTP)
Fallback: manual entry.
Map properties, units, tenants, and vendor records during setup.
Where no connector exists, records are entered or imported directly—no connection is implied.
RBAC roles: Admin, Regional Manager, Coordinator, View-Only Auditor.
Status changes from Reported to Resolved are retained for 3 years.
Every plan starts with a 14-day trial, billed through Stripe. Annual billing saves 20%.
$79/mo billed annually
Up to 150 units · 3 users
$239/mo billed annually
Up to 600 units · 10 users
$559/mo billed annually
Up to 1,500 units · Unlimited
Give each request an owner, a next action, a clear blocker, and a reviewed path to resolution.