Same issue, different units, no one connects the dots.
Recurring Issue Radar groups repeat calls by building, system, and vendor.
For multifamily operators
Coordination that scales with your unit count.
Hundreds of units, shared systems, on-call rotations. Multifamily breaks generic ticketing tools fast. Repair Round is built for the density and complexity of buildings where one HVAC call can cascade into ten.
Your team reviews urgency, dispatch, approvals, messages, and completion.
Responsibilities and handoffs
Move from friction to a named next step.
On-call coverage is run by a group text.
Routing rules per property and time of day, with escalation if no one acks.
Owner reporting is a monthly fire drill.
Per-property dashboards with cost, response time, and recurring issues.
Make-ready chaos between turnover and move-in.
Scheduled lane for planned work with vendor coordination on a single record.
Daily flow
A workflow built for this role.
- 01
Configure the property
Set routing rules, on-call vendors, and quiet hours per building.
- 02
Triage centrally
Every property feeds the same queue with property and unit attached.
- 03
Dispatch by trade and coverage
Vendor matching respects building access, key access, and trade specialty.
- 04
Track building-wide signals
Five plumbing calls in one stack? You'll see the cluster.
- 05
Report to owners
Per-property monthly summaries that a property owner can actually read.
Operational outcomes
What becomes easier to hand off.
- Per-property routing that respects on-call and quiet hours
- Unit-level history including prior tenants
- Building-wide recurring issue clustering
- Owner-ready reports without a spreadsheet rebuild
- Make-ready coordination on the same desk as live work
Keep the handoff visible