Communication
Reducing tenant follow-up calls
Most follow-ups happen because the tenant doesn't know what's next. Fix that and the phone stops ringing.
Send four updates, always
- Request received — with a reference number.
- Vendor scheduled — with the access window.
- Vendor en route — short, on the day.
- Work completed — what was done, and how to report a recurrence.
Never make the tenant ask
If a vendor reschedules, the update goes out before the tenant notices. That single rule cuts inbound calls more than any other change.
Run this in Repair Round.
The intake, triage, and update workflow built in.